experience with rapido courier (varna)

malone99 · 2019-05-11T19:20:34+02:00

Share your experiences with Rapido courier in Varna, Bulgaria. Get advice on resolving delivery issues and tracking concerns.

malone99 Active member

Member since 13 August 2017

malone99Active member11 May 2019 17:20:34

hi,
has anybody ever used rapido [dot] bg?
i ordered something from within eu. the parcel started with dhl until sofia and then carried on by dhl partner rapido.
according to their tracking, allegedly they couldnt deliver it on friday because 'Delivery fails Receiver absent'.
i'm sure thats not true, i waited the whole day, the adress is correct, the doorbell works, and also there was no notice at mmy door/ mailbox..
i contacted their office via email asking where i could pick it up and gave my (german) mobile nr.
they answered they don't know at what office it is right now and want a bulgarian phone nr. (which i dont have). and they would try another visit the next day.
next day tracking website says it is 'The courier delivery', and a few ours later it is updated with 'return to office' -聽 a no show again.
i dont want them to send it back and waiting the whole day for someone not showing up sucks really.

matthewmaday Member

Member since 29 October 2018

matthewmadayMember12 May 2019 11:18:01

This is literally every delivery in Bulgaria. Using DHL with a tracking number is the best way to go. Also, look into Viber. You can get a Bulgarian number to handle issues like this with.

malone99 Active member

Member since 13 August 2017

malone99Active member12 May 2019 16:48:57

matthewmaday wrote:
This is literally every delivery in Bulgaria. Using DHL with a tracking number is the best way to go. Also, look into Viber. You can get a Bulgarian number to handle issues like this with.

hi,
thanks for your reply.
so you have good experience with them?
i am just waiting for my package. it was dhl up until sofia and then they gave it to rapido. they partnered up. i can track my package onlne. they just dint seem to ring my door bell, or tell me where i can pick it up.