Anyone had their Wimax balance zapped when new portal was launched?

KevShepherd Active member

Member since 02 March 2010

KevShepherdActive member29 August 2010 16:51:53

Hi all,
Just got back to Tripoli after a few weeks away and noticed that when I plugged in my Wimax router (after being off for 3 weeks), it no longer synchronises (flashing LED).

Went to check the balance at the wimax customer portal here - and noticed that my balance for the Wimax is Zero (or at least it looks that way). They've also complete redesigned the website - looks much better, but the side effect of this change is p!ssing me off!

Account Type聽聽聽聽聽聽聽聽Unit聽 Amount聽 Valid Date聽
WiMax-volume account聽聽聽聽聽-聽聽聽0 B聽聽 18-09-2010 00:00:00聽
Prepaid master monetary account聽 DIRHAMS聽 320000聽 01-01-2037 00:00:00聽

The monthly reset date was 18th so I should have 10G available.

Just wondered if anyone else was facing similar problems or knows of an English speaking number I can call instead of dragging myself down to Sigma at Green Square (where I bought the service). Unless of course someone has managed to put my user/password into their router - but they'd have to be an employee of LTT or Sigma to know the details.

Thanks in advance for any advice.

Kev

modi2010ly Active member

Member since 10 August 2010

modi2010lyActive member31 August 2010 01:05:35

hi

do u mean until now u still can't use it ?

as i saw..u must be able to use it since 18th sep...

KevShepherd Active member

Member since 02 March 2010

KevShepherdActive member31 August 2010 07:30:28

No, it doesn't synchronise. I'm guessing that the bytes 0 is the reason why. Previously I used to check my balance regularly to see how much the TV streaming from UK was using and this number was dynamically adjusted on the portal.

I sent a message to LTT customer services but no reply yet

I'm going to go down to Sigma today to see what happened.