Customer Service Specialist, Executive Administrative
My name is Renata Liles-Rideout, and I'm a U.S.-based Customer Service Specialist, Executive Administrative & Secretarial Professional, and Data Entry Expert with over 20 years of experience supporting fast-paced organizations with precision, empathy, and excellence.
I'm currently seeking a contract-based opportunity in Europe that offers visa sponsorship and relocation support, particularly in countries such as Greece, Italy, or Portugal.
In addition to my core strengths in customer support, administration, and data processing, I also have foundational training and hands-on projects in:
Human Resources support
Digital Marketing & CRM tools (HubSpot, Canva, SEO)
AI Prompt Engineering & Data Analytics
These are areas where I continue to build skills and certifications, and I'm proud to bring a growth mindset to every new role.
I'm available immediately for short-term or long-term contracts, and open to in-person, hybrid, or remote roles based in Europe. I would be honored to bring my experience and heart-centered work ethic to your clients.
Thank you for your time and consideration. Please find my contact details and portfolio links below.
Warm regards,
Renata Liles-Rideout
�� South Carolina, USA, Open to European relocation
�� natajaneen@gmail.com | �� 803-602-4579
�� LinkedIn | GitHub | Portfolio Website
TECHNICAL AI SKILLS
Prompt Engineering
GPT-4, Claude, LLaMA 2/3
LangChain
OpenAI API
Hugging Face Transformers
Retrieval-Augmented Generation (RAG)
Fine-tuning & deployment strategies
Python (Pandas, NumPy, SciPy, TensorFlow)
SQL (PostgreSQL, MySQL, BigQuery)
Google Cloud
Azure
GitHub Actions
Serverless AI deployment
ETL pipeline development
Data transformation
Reporting automation
DIGITAL & MARKETING SKILLS
Digital Marketing (Google, HubSpot, Canva)
SEO (HubSpot, Google)
Email Campaigns
Social Media Support
Google Ads
Client Tracking
CRM Management (HubSpot)
OPERATIONS & ADMINISTRATIVE SKILLS
Microsoft Office Suite
Excel
Power BI
Trello
Jira
MS Project
High-volume Data Entry
Documentation
Project Coordination
Healthcare & HIPAA workflows
Scheduling & Logistics
Event Planning
Community Outreach
Executive Support
CERTIFICATIONS & EDUCATION AREAS
Google: Digital Marketing & E-Commerce, Data Analytics
HubSpot: Digital Marketing, SEO I & II (in progress)
Harvard CS50: Databases with Python
IBM: Cybersecurity
FreeCodeCamp: Python, Web Design, Scientific Computing
Canva: Graphic Design & Essentials
Simplilearn: Project Management
Formal Education & Certificates
Iroquois Job Corps Center
Business & Clerical Certificate
Focus: Business Administration & Management (1989–1991)
Professional Certificates & Certifications
Project & Admin Management
Project Management Certificate – Simplilearn Alumni (Dec 2024)
Project Management Simplified – LinkedIn (Dec 2024)
Agile Project Management with Jira Cloud (Advanced Topics) – Project Management Institute (Dec 2024)
Administrative Assistant & Secretarial Science – Alison (Oct 2024)
Cybersecurity & Systems
Cybersecurity Fundamentals – IBM (Mar 2025)
Computer Systems Security – MIT (via Cursa) (Jan 2025)
Data & Analytics
Google Data Analytics – Google Skillshop (Feb 2025 – Feb 2026)
Data Visualization – freeCodeCamp (Jan 2025)
Scientific Computing with Python – freeCodeCamp (Feb
English (Mother tongue)
