Spanish Service Desk Support
Spanish Service Desk Support (HMO plus 3 dependents FREE WORKING VISA PROCESSING)
JOB DETAILS:
COMPANY PROFILE: This company is an IT/BPO company and has offices in 18 countries and assists 2,000 clients worldwide. The company has a diverse range of clients and continuously providing solutions nationwide.
Position: Spanish Service Desk Support
Company Industry: BPO Company
Work Location: BGC, Taguig City
Salary: Php 67,000 gross
Work Schedule: Midshift or Night Shift
Work set-up: Temporary Hybrid - work onsite once a week
BENEFITS:
➤Free working visa processing
➤HMO plus 3 free dependents
➤Life and Accident Insurance
➤Sick Leave
➤Vacation Leave
➤Monthly Performance Bonus
➤Annual Increase
➤Work equipment provided by the company - work onsite
➤Other benefits will be discussed during the job offer
JOB REQUIREMENTS:
➤Native Spanish Speakers located in the Philippines
➤Conversational to Fluent in English
➤Open for graduate and undergraduates
➤At least 1 year of BPO experience
➤Can start as soon as possible
JOB RESPONSIBILITIES:
➤Responsible in assisting customer's inquiries using Spanish and English Language through email, call, message, and live chat support
➤Listen and resolve customer's concerns, issues, or questions
➤Prepare reports by gathering data collected during customer interactions
➤Demonstrate excellent customer service skills
➤Participate in team meetings and achieve targets needed
➤Accomplish other related tasks needed
RECRUITMENT PROCESS (ONLINE PROCESS):
➤Resume Screening
➤Initial Interview
➤Validation of documents (VISA and Passport) for Expat Specialist approval
➤Internet Speed Test (25 MBPS required)
➤Written Assessment – with timer 60 minutes
➤Team Lead Interview - 30 minutes
➤Final Interview - 1 hour
➤Job Offer
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