½ûÂþÌìÌÃ

Hi everyone,

I wanted to share an issue I’ve been facing with Nama Electricity and ask if anyone else here has experienced something similar — and hopefully find out if there's a solution.

From May 1, 2025, my apartment's electricity connection was switched from postpaid to prepaid by the building owner. Before that, I made sure to pay all dues up to April 30.

But to my surprise, on June 1, I received a postpaid bill from Nama even though the connection was already on prepaid. That amount was added to my prepaid outstanding, which means I was forced to pay it again through my prepaid credit — essentially paying twice for the same usage.

Unfortunately, the same thing has happened again this month. A bill of OMR 8.285 has been issued and added to the prepaid balance, although I’ve already paid that as well. It’s extremely frustrating!

To make matters worse, calling Nama’s customer service is a dead end — calls get transferred endlessly or dropped, and emails are never replied to. There’s no proper escalation system or even a reliable email address to report billing issues.

I spoke to a few people in my area and found that many residents from Darsait to Ghala are facing similar problems.

So I’m turning to this community:

    Has anyone else experienced this issue with prepaid meters and duplicate billing from Nama?

    Is there any way to resolve it, or someone we can actually talk to for help?

    Any advice on how to formally raise this with a regulatory body or a consumer protection forum?

Would really appreciate any guidance or shared experiences. This is getting stressful, and it's just not fair to keep paying twice for electricity we've already paid for.

Thanks in advance!

Best regards,

Philip