MOVISTAR PAYG

amber9776 · 2022-07-21T17:31:22+02:00

Explore issues with Movistar PAYG in Valencia, from unexplained credit deductions to lack of customer support for prepaid users.

amber9776 Member

Member since 28 May 2022

amber9776Member21 July 2022 15:31:22

I have a Movistar PAYG. Dispite making and receiving no calls or SMS my credit occasionally reduces. I have 鈥楳OBILE DATA SWITCHED OFF鈥�. What is going on? Yesterday I topped up directly with Movistar 鈧�10 the next day down to 鈧�6 where has 鈧�4 gone?

I cannot get any advice from Movistar because no technical help provided to PAYG customers.

Bhavna Team

Member since 01 June 2015

BhavnaTeam22 July 2022 15:29:24

41772

Hi Amber,

It must be very frustrating!

Don't they have customer service at all ... even if it's in spanish ?

Regards,

Bhavna

amber9776 Member

Member since 28 May 2022

amber9776Member22 July 2022 18:33:24

Thank you Bhavna for your reply and interest.

Yes it鈥檚 driving me nuts. There seems to be no support at all for Pay As You Go 鈥樷€橮AYG鈥欌€� in any language. I鈥檝e goggled this problem and I鈥檓 not the only one who is having this problem. It鈥檚 like having a pick pocket thieving out of your purse.

Let鈥檚 hope a forum member maybe able to advise. Live in hope.

Bhavna Team

Member since 01 June 2015

BhavnaTeam23 July 2022 05:16:53

41772

Try posting a comment on their FB page under their newest post...they are quite responsive on social media.

SimCityAT Expert

Member since 08 April 2014

SimCityATExpert23 July 2022 08:19:50

12304

Thank you Bhavna for your reply and interest.

Yes it鈥檚 driving me nuts. There seems to be no support at all for Pay As You Go 鈥樷€橮AYG鈥欌€� in any language. I鈥檝e goggled this problem and I鈥檓 not the only one who is having this problem. It鈥檚 like having a pick pocket thieving out of your purse.

Let鈥檚 hope a forum member maybe able to advise. Live in hope.

- @amber9776

Leave a message on their forum or send them a message on Facebook or Twitter?

SimCityAT Expert

Member since 08 April 2014

SimCityATExpert23 July 2022 08:40:44

12304

Customer Service:

+3 490 020 0184

amber9776 Member

Member since 28 May 2022

amber9776Member23 July 2022 10:43:27

@SimCityAT

Thank you SimCity.

Tried that and got email:-

Bienvenid@ a la Comunidad.

Sentimos informarte que desde la Comunidad solo atendemos en espa帽ol.

No obstante, si s贸lo eres cliente de prepago y deseas que te atienda un asesor comercial, llama al n煤mero de atenci贸n telef贸nica 224430 (6 cts/min y 20 cts/establ. llamada), de 9 a 22h todos los d铆as de la semana. Tambi茅n puedes gestionar tus l铆neas prepago desde tu 谩rea privada o en la app Mi Movistar.

Un saludo

Tere

SimCityAT Expert

Member since 08 April 2014

SimCityATExpert23 July 2022 10:53:32

12304

@SimCityAT

Thank you SimCity.

Tried that and got email:-

Bienvenid@ a la Comunidad.
Sentimos informarte que desde la Comunidad solo atendemos en espa帽ol.
No obstante, si s贸lo eres cliente de prepago y deseas que te atienda un asesor comercial, llama al n煤mero de atenci贸n telef贸nica 224430 (6 cts/min y 20 cts/establ. llamada), de 9 a 22h todos los d铆as de la semana. Tambi茅n puedes gestionar tus l铆neas prepago desde tu 谩rea privada o en la app Mi Movistar.
Un saludo
Tere
- @amber9776

Welcome to the Community.

We are sorry to inform you that from the Community we only serve in Spanish.

However, if you are only a prepaid customer and you want a commercial advisor to assist you, call the telephone service number 224430 (6 cents/min and 20 cents/establish call), from 9 a.m. to 10 p.m. every day of the week. You can also manage your prepaid lines from your private area or in the Mi Movistar app.

All the best

SimCityAT Expert

Member since 08 April 2014

SimCityATExpert23 July 2022 10:54:19

12304

I would change networks

amber9776 Member

Member since 28 May 2022

amber9776Member23 July 2022 11:43:05

#10

@SimCityAT

Yes I thought it might come to that. I am frightened of moving from the frying pan into the fire.

All I want is basic pay as you go, talk and text with very little usage. Really it鈥檚 just an emergency device. I am not one of those with a Smartphone walking round all day with it glued to their ear. I don鈥檛 even know what a GB and 5G are.

SimCityAT Expert

Member since 08 April 2014

SimCityATExpert23 July 2022 12:08:41

#11

12304

@SimCityAT

Yes I thought it might come to that. I am frightened of moving from the frying pan into the fire.
All I want is basic pay as you go, talk and text with very little usage. Really it鈥檚 just an emergency device. I am not one of those with a Smartphone walking round all day with it glued to their ear. I don鈥檛 even know what a GB and 5G are.
- @amber9776

Well if you want to keep the same number and transfer it to a new provider you can.

You might want to consider something like Lobster >

amber9776 Member

Member since 28 May 2022

amber9776Member23 July 2022 12:19:49

#12

@SimCityAT

Just checked my credit on Movistar and guess what 鈥樷€檌t鈥檚 taken another 鈧�4 for nothing鈥欌€�.

Seems Movistar has put me on 鈥樷€橳ipo Prepago Unica 24 h鈥欌€� whatever that is and without saying anything.

SimCityAT Expert

Member since 08 April 2014

SimCityATExpert23 July 2022 23:47:03

#13

12304

@SimCityAT

Just checked my credit on Movistar and guess what 鈥樷€檌t鈥檚 taken another 鈧�4 for nothing鈥欌€�.
Seems Movistar has put me on 鈥樷€橳ipo Prepago Unica 24 h鈥欌€� whatever that is and without saying anything.
- @amber9776

Tipo Prepago Unica 24 h / Single Prepaid Type 24 hours

Sorry no idea

Looking at Lobster prices, it seems to be a better service and get unlimited calls to Spain and a number of other countries. Plus you can talk to someone in English.

amber9776 Member

Member since 28 May 2022

amber9776Member24 July 2022 00:49:57

#14

@SimCityAT

Thanks SimCity

What prices? Is Lobster a mobile telecom network like Movistar, Vodafone and Orange, or is it just a shop in Quesada selling plans on best commission?

SimCityAT Expert

Member since 08 April 2014

SimCityATExpert24 July 2022 01:10:38

#15

12304

@SimCityAT

Thanks SimCity

What prices? Is Lobster a mobile telecom network like Movistar, Vodafone and Orange, or is it just a shop in Quesada selling plans on best commission?
- @amber9776

Yes its a mobile phone company, you get unlimited Calls and SMS (text messages) to Numbers in Spain. As you don't bother with smartphones, you will just need the basic plan which is 鈧�6 every 28 days.

You need to call 1661 0谤听 0711 000 711

Monday to Saturday from 09:00 to 21:00

They give you the option for everything in English too. Bills, websites, customer service. You can even chat to them in English.

amber9776 Member

Member since 28 May 2022

amber9776Member24 July 2022 10:21:08

#16

@SimCityAT

Thank you so much SimCity for your time and help.

I have looked at Lobster and can see they offer a 鈥樷€橲MALL BUT SWEET鈥欌€� plan for 鈧�6 but that鈥檚 only the first 3 payments (every 28 days), it then goes up double to 鈧�12 and it鈥檚 on the Movistar network. Am I looking at the right plan.

I suppose all good things change, I use to just have a simple PAYG Movistar, made about 1 call a month, 鈧�5 lasted about 6 months until expiry date, then just top up again, which was great until Movistar started thieving credit for non use. It would be interesting to know what a poor Spanish national person uses.

SimCityAT Expert

Member since 08 April 2014

SimCityATExpert24 July 2022 10:30:08

#17

12304

Ah yes, so it will be 鈧�12 after the first 3 months. Yes it does use the Movistar network but is a separate company

amber9776 Member

Member since 28 May 2022

amber9776Member24 July 2022 12:11:36

#18

@SimCityAT

Hello SimCity thanks for the information.

Ah so Lobster does not have it鈥檚 own network, it鈥檚 just an independent broker selling deals, plans with short term contracts for various networks.

Maybe the term Pay As You Go 鈥樷€橮AYG鈥欌€� is not quite the same anymore where you put monetary 鈧瑂 credit on your phone, then use it as you like to make calls, no commitment to usage or spend. Now they seem to want to sell you a plan (鈧�12 per 28 days) but with a monthly renewable contract. Not really true PAYG is it?

SimCityAT Expert

Member since 08 April 2014

SimCityATExpert24 July 2022 14:00:01

#19

12304

@SimCityAT

Hello SimCity thanks for the information.

Ah so Lobster does not have it鈥檚 own network, it鈥檚 just an independent broker selling deals, plans with short term contracts for various networks.

Maybe the term Pay As You Go 鈥樷€橮AYG鈥欌€� is not quite the same anymore where you put monetary 鈧瑂 credit on your phone, then use it as you like to make calls, no commitment to usage or spend. Now they seem to want to sell you a plan (鈧�12 per 28 days) but with a monthly renewable contract. Not really true PAYG is it?
- @amber9776

Its kind of is, because you can cancel at any time, it is not a binding contract.

Lots of smaller companies do this a use major networks. I would give them call in the morning and ask them all the questions you have.

They also off a plan for unlimited calls just for Spain, 鈧�5 for the first 3 months then it goes up to 鈧�10 a month.

amber9776 Member

Member since 28 May 2022

amber9776Member24 July 2022 15:38:35

#20

@SimCityAT

Thank you SimCity, I will go first thing in the morning, is Lobster the shop in Quesada next to everything for a 鈧� shop? I will ask them why you pay double after 3 months.

Hope I don鈥檛 get a pull in the car with invalid UK licence, Hugh Elliot Brit Ambassador said sorted by end of July, but not which year.

I am also going to write to Jos茅 Mar铆a 脕lvarez Pallete L贸pez, Chief Executive Officer of Telef贸nica and ask him why no service for PAYG customers and why they are thieving paid credit from customers. I don鈥檛 mind giving them a few 鈧瑂 if they are skint but they should ask.