Does moving house mean having to sign a new internet contract?

Member since 16 August 2023

sandraawilliams153Active member14 September 2023 08:22:31

I moved so I had to move my internet, it was a package from Meo that included internet, TV and cell phone card, this package had a 24 month term and 10 months had passed since it started.

Then I was told that because of the move I had to sign a new contract for 24 months, it was recalculated and the first 10 months were no longer within and the price of the new contract was much higher.

I would like to know if this is customary in Portugal?

When I signed the contract last year I was not told by anyone that if I moved I would be signing a new contract and that my monthly bill would increase. The contract is dozens of pages, in Portuguese, and when I checked it with a translation program, it didn't seem to have been agreed upon that way.

I think this is unfair, is this something I have to accept?

JohnnyPT Portugal Expert

Member since 23 May 2020

JohnnyPTPortugal Expert14 September 2023 09:15:04

4856

Hi Sandra, Welcome.

The 24-month loyalty period is usually restarted when you move to a new house. In the case of the price change, that's a bit strange, because the price tends to stay the same. Have you subscribed additional services? Have you asked why the price has changed so much? Ask for it to be explained to you. Make a written complaint in the MEO complaints book.

Here are the subscription conditions:

You can translate PDF/DOC formats into English using a Doctranslator, such as:

Regards

TGCampo Serial expat

Member since 30 August 2023

TGCampoSerial expat14 September 2023 14:09:15

258

@sandraawilliams153 If you can then have a look at what your contract says. I think that moving means that you are ending your contract before it expires. That would be logical for me.

However, normally you get an offer from your phone company (in my case it was Vodafone) to restart at the new location without paying any penalty. The new contract had the prices of that time and not the prices of the old contract.

sandraawilliams153 Active member

Member since 16 August 2023

sandraawilliams153Active member14 September 2023 21:32:13

@JohnnyPT

Thank you for your reply.

Thanks for sending me those links, I'll check them out.

Regarding the new contract being priced higher than the old one, they told it was due to the fact that the discount on the original contract is now gone.

sandraawilliams153 Active member

Member since 16 August 2023

sandraawilliams153Active member14 September 2023 21:36:17

@TGCampo

Thank you for your reply.

I think that if moving means the end of the old contract, shouldn't it be spelled out in the old contract.

Is this practice, for various countries in Europe a common practice锛�

JohnnyPT Portugal Expert

Member since 23 May 2020

JohnnyPTPortugal Expert14 September 2023 22:21:02

4856

Sandra,

You can check the price of MEO packages here:

Nia Queiroz Contributor

Member since 07 March 2023

Nia QueirozContributor15 September 2023 00:11:36

151

@sandraawilliams153

Yes, when you move the contract restarts. The price will be according to the current contracts availability, meaning prices will match the current options for a new contract.

TGCampo Serial expat

Member since 30 August 2023

TGCampoSerial expat15 September 2023 08:02:59

258

聽聽 @TGCampo
Thank you for your reply.

I think that if moving means the end of the old contract, shouldn't it be spelled out in the old contract.

Is this practice, for various countries in Europe a common practice锛�
聽聽

聽聽 -@sandraawilliams153

I would think that it is common practice in Europe and I think it is making sense. A contract of this kind sells you specific properties (e.g. internet speed), which might not be available at a different location in the same country. When staying with the same company you at least don't have to pay a penalty for terminating your contract.