Lucky Non Refund

Paul123 · 2021-02-01T16:58:15+01:00

Discuss the strange no refund policy at Lucky supermarket in Phnom Penh. Share experiences and find clarity on their exchange-only rules.

Paul123 Active member

Member since 28 January 2018

Paul123Active member01 February 2021 14:58:15

Weird policy at Lucky supermarket store. other day I took a small kitchen appliance off the shelve to the cashier. When the cashier wrung it I noticed the price on the computer screen wasn鈥檛 same as I had seen on the shelves. I asked the cashier to remove it, he called the manger who told me the store policy聽 is no refund only exchanges. I replied but I鈥檝e not brought it yet. It鈥檚 still in the store and I have not even paid for it yet. I threatened to walk out and not purchase anything at all. Finally, he agreed to take the item off and I paid for my groceries and left. I鈥檓 still confused about Lucky鈥檚 policy, was it just a one-off experience?

Warpoet Active member

Member since 04 July 2017

WarpoetActive member20 June 2021 03:56:27

It is Lucky's policy, even if you happen to grab the wrong item. You can exchange but no refunds. So watch what you grab as their stickers are not always paying attention, do there could be a different item mixed in.