Bilingual Patient Coordinator-Sales Representative
About Us:
Elaen Plastic Surgery & Hair Transplant Center is a luxury medical destination for patients seeking world-class aesthetic procedures in the heart of Mexico's Pacific coast. With a highly trained team and internationally certified surgeons, we serve both local and international patients with exceptional care, discretion, and professionalism.
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Position Overview:
We are seeking a dynamic Patient Coordinator / Sales Representative to join our bilingual team. This person will play a key role in guiding patients from their initial inquiry through to post-surgical follow-up, ensuring an outstanding experience every step of the way.
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Key Responsibilities:
• Manage incoming inquiries (phone, email, web) from national and international patients
• Provide detailed information about procedures, pricing, and travel logistics
• Convert inquiries into consultations and procedures (sales-driven role)
• Accompany patients during in-clinic visits and assist during consultations
• Coordinate scheduling, documentation, and follow-ups
• Act as the primary point of contact before and after surgery
• Collaborate closely with medical and administrative staff
• Update and manage CRM tools and patient records
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Requirements:
✅ Fluent English and Spanish (spoken and written) – mandatory
✅ Previous experience in sales, hospitality, or patient coordination
✅ Excellent communication, empathy, and organizational skills
✅ Presentable, proactive, and service-oriented
✅ Ability to manage stress and multitask
✅ Comfortable with digital tools and basic administrative tasks
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What We Offer:
�� Full-time permanent position
�� Competitive base salary attractive commission on sales
�� Legal benefits (prestaciones de ley)
�� A rewarding role in a high-end medical setting serving international clientele
✨ A supportive and professional team environment
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Ideal Candidate Profile:
This role is ideal for someone with a passion for health, beauty, and customer care, who thrives in a fast-paced, multicultural setting. If you enjoy sales and want to be part of life-changing transformations, we'd love to meet you!
Requirements:
✅ Fluent English and Spanish (spoken and written) – mandatory
✅ Previous experience in sales, hospitality, or patient coordination
✅ Excellent communication, empathy, and organizational skills
✅ Presentable, proactive, and service-oriented
✅ Ability to manage stress and multitask
✅ Comfortable with digital tools and basic administrative tasks
