禁漫天堂

COMET spa, Bologna Italy

Store Manager

2021-2025

As a Store Manager, I have consistently demonstrated strong leadership skills by

effectively managing a diverse 14 people team , ensuring optimal performance with an

YoY increase of 18% due to advanced and interactive meetings.

I am skilled in organizing store operations, including inventory management with 12%

warehouse turn over optimization, and maintaining high standards of store presentation.

My focus on staff development and training has led to increased team productivity by

16% in 3 years and enhanced customer service.

I take pride in creating a customer-first environment, where satisfaction is paramount.

I regularly analyze customer feedback to identify opportunities for improvement and

implement solutions that elevate the shopping experience.

My commitment to both operational efficiency and optimizing CX has consistently

resulted in exceeding sales targets and fostering long-term customer loyalty with a 30%

increase in 3 years.

APPLE STORE via Rizzoli, Bologna Italy

Technical Expert 2018-2019, Assistant Manager 2019-2021

Provided exceptional customer support, consistently meeting and exceeding the

highest service standards set by Apple with a 97% customer satisfaction.

Delivered expert advice and troubleshooting for a wide range of Apple products,

ensuring a positive and efficient experience.

Demonstrated strong communication skills, handling both in-person and remote

interactions with professionalism, empathy, and technical expertise.

Ensured customer satisfaction by resolving issues quickly and effectively, lowering

interaction time by 15% aiming for first-contact resolution and fostering long-term

customer loyalty.

STEFAUTO Mercedes Benz, Bologna Italy

2016 - 2017

Sales Assistant

In-depth Mercedes-Benz Product Expertise. Done 96h training in Milan.

Client Relationship Management

High Emotional Intelligence and Empathy

Consultative Selling Techniques

Strong Communication and Negotiation Skills