German and English speaker
Your Role as a Bilingual Customer Advisor:
Respond and record consumer inquiries/questions raised through free phone lines for customers;
Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
Ensure Client complaints are dealt with and logged in line with the companys complaints escalation policy;
Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
Troubleshoot through the use of open questions, support documents, and system training;
Offer recommendations to common problems or frequently asked questions.
Requirements
High School Diploma or Higher
Native/Fluent German
Good level of English, C1;
Good Problem-Solving Skills
Strong troubleshooting skills
Benefits
Private Health & Life Insurance
Attractive salary
Performance bonus
25 days annual leave
Working hours: 40h per week = is 8 hours per day / 5 days a week;
