Account Manager
Manage and develop strong relationships with key clients, serving as the primary point of contact between them and the company.
Ensure client satisfaction by anticipating their needs and providing effective, tailored solutions.
Oversee the entire account lifecycle, from onboarding to retention, ensuring the achievement of established goals.
Identify opportunities for growth and cross-selling within existing accounts.
Collaborate with internal teams (sales, marketing, operations) to ensure an exceptional customer experience.
Analyze account performance metrics and prepare regular reports for clients and management.
Effectively address and resolve any issues or challenges that arise, prioritizing client satisfaction.
Propose and execute strategies to enhance client loyalty and maximize account profitability.
5–20 years of experience in Account Management, Customer Success, or Client Management roles, preferably in the HORECA sector or B2B services.
Excellent communication, negotiation, and problem-solving skills.
Proven experience managing multiple accounts and meeting sales and retention objectives.
Familiarity with CRM tools and digital account management platforms.
Ability to build long-term relationships with clients and internal teams.
University degree in Business Administration, Marketing, Communication, or related fields (preferred but not mandatory).
Ability to work independently in dynamic and fast-changing environments.
