禁漫天堂

Job Roles:

* Perform audits on recorded and live client interactions and provide evaluation feedback to call center agents through QMS

* Conduct regular one on one or group calibration to ensure evaluations are aligned based on business requirements

* Support the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuances

* Applying critical thinking & analytics thinking to provide insights to the client

* Conduct weekly analysis to identify the error trends and for top errors, conduct root cause analysis (RCA)

* Highlight trends and red flags to the business for better improvements

* Ensure accurate maintenance of sample calls/chats library in accordance with local legal requirements

* Collaborate with internal and external stakeholders, highlighting QA trends and insights to the business

* Provide a bi-weekly QA dashboard highlighting QA audits completion and QA trends to all stakeholders

Required Skills & Qualifications:

* Degree or equivalent practical experience

* Minimum of 2 years' experience in a sale or call center environment with Quality Assurance experience

* Excellent interpersonal and communication skills

* Bilingual - Fluent in English and Thai

* Self-motivated, entrepreneurial, and comfortable dealing with ambiguity

* Ability to work in a fast-paced environment.

* Strong attention to detail, ability to identify explicit and implicit signals which may translate opportunities for our agents.

* Coaching experience is a plus.

* Experience in the advertising industry is a plus

JOB LINK (APPLY HERE): https://www.linkedin.com/jobs/view/4210167275/

Base Camp IT employment agency in Singapore, is known for connecting talented tech candidates with top IT companies all over Asia.

Phone: 65 6829 2132

Website: https://www.basecamp.com.sg