National Service Manager
Title: National Service Manager Expat (White Goods)
Location: Lagos, Nigeria
Overview:
We are seeking an experienced National Service Manager for an expatriate role based in Lagos, Nigeria. The successful candidate will be responsible for overseeing all aftersales service operations in the white goods sector, including warranty claim management, customer complaint resolution, and the repair or replacement of defective products. This role is critical to maintaining high standards of customer satisfaction across the country.
hashtag#Job hashtag#Description:
Develop and implement effective aftermarket service strategies
Oversee the processing of warranty claims and customer complaints
Design and monitor frameworks for the repair or replacement of defective products
Develop and enhance standard operating procedures for the Service Team
Ensure accurate and up-to-date records of all after-sales services
Train, lead, and monitor the performance of the customer service team
Coordinate with vendors and suppliers for parts sourcing and service support
Ensure compliance with relevant regulations and internal quality standards
Build and maintain strong customer relationships to boost brand loyalty
Track, analyze, and report on key performance metrics related to aftersales service
Candidate Specifications:
8-10 years experience in aftersales service management or a similar role
White goods industry experience preferred but not mandatory
Strong background in team leadership and customer service management
Excellent organizational, communication, and interpersonal skills
Capable of handling high-volume operations and multitasking
Prior experience working in Nigeria or similar markets is highly desirable
Open to hashtag#expatriate candidates with a willingness to relocate to Lagos
Qualified persons should kindly send cv to cv@ascentech.com.ng using the job title as mail subject
