Technical Support and Customer Service Specialist
Provide remote technical support to customers, resolving inquiries and technical issues.
Manage service requests and follow up on open cases until resolution.
Assist in the setup and maintenance of technological products and services.
Help customers through various communication channels (email, live chat, phone calls).
Document interactions and maintain up-to-date records of all cases.
5-20 years of experience.
C1 level of English; other languages are a plus.
Previous experience in technical support and/or customer service.
Knowledge of operating systems, networks, and office software.
Strong written and verbal communication skills in Spanish.
Ability to work autonomously and manage multiple tasks.
Stable internet connection and an appropriate home-office environment.
Availability to undergo a technical test.
