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Did you read this?

EHIC (CESD in portuguese) renewal must be requested during the 30 days preceding the expiry date indicated on the card. The procedure is the same as for applying for a new card. You will need to provide your card number.

It is said that you can apply it online, so don't understand the message you got.

I am within the 30 day period. When using the app to renew my card the message is:

"Nao e possivel efetuar o pedido de emissao de cartao. Deve contactar os Servicos de Atendimento do Instituto de Seguranca Social. "

And then follows information on how to get a "senha" for this (An app needs to be downloaded).

So it appears to me that the online application doesn't work (for me and my wife).

@TGCampo - I got the same message as you when i tried this online yesterday evening. I only collected my NISS number yesterday so thought I may need to wait a bit before processing the EHIC card request online

@TGCampo

I'm applying for the first time and the webpage comes up with the same prompts you see.

You are renewing and I am applying for the first time, did you apply on the webpage three years ago? Or did you go to the counter?

What portuguese social security says on the website is that if you are a pensioner from one of the Member States, except Switzerland, the EHIC is issued by the institution in the Member State that pays your pension.

But I'm not sure that's your case, since you're a NHR.

You are renewing and I am applying for the first time, did you apply on the webpage three years ago? Or did you go to the counter?

    -@sandraawilliams153

Three years ago we went to the counter. This time I hoped to be able to do this remotely over the Internet. Now I have to make an appointment and and go there. I am surprised (or am I not?) that the Internet system doesn't work.